Shipping policy

Thank you for shopping with GlowGarden. We deliver to the United Kingdom, United States, Canada, and the European Union. This policy explains how and when your order will arrive.

Order processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email when your order is placed, and a tracking email as soon as it's dispatched. Some of our products are dispatched directly from our international fulfilment partners — this is how we keep our prices low.

Delivery times and costs

Estimated delivery times begin from the date of dispatch, not the date of order.

United Kingdom

Standard delivery (10–14 business days) — £4.99
Free standard delivery on orders over £45

United States

Standard delivery (10–16 business days) — £6.99

Canada

Standard delivery (10–16 business days, occasionally longer due to customs) — £6.99

European Union

Standard international delivery (12–18 business days) — £5.99

During busy periods (holidays and sales), delivery may take slightly longer.

Customs, duties and import taxes

International orders may be subject to import duties, taxes or customs fees determined by your country's customs authority. Where applied, these charges are the responsibility of the customer and are not included in our prices or shipping fees. Customs processing can occasionally add a few days to delivery.

Order tracking

Every order includes tracking. Once dispatched, you'll receive an email with your tracking number and a link to follow your parcel. Please allow 2–4 days after dispatch for tracking to become active; tracking detail can be limited while a parcel is in international transit.

Delayed or lost orders

If your order hasn't arrived within 25 days of dispatch (UK) or 35 days (international), contact us at aajerseys26@gmail.com with your order number and we'll investigate immediately. If your parcel is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice.

Incorrect address

Please double-check your delivery address at checkout. If you spot a mistake, contact us at aajerseys26@gmail.com within 12 hours of ordering and we'll do our best to correct it before dispatch. We cannot be responsible for orders delivered to an incorrectly entered address, but we'll always try to help.

Damaged items

If your order arrives damaged, email aajerseys26@gmail.com within 48 hours of delivery with a photo of the item and packaging. We'll arrange a free replacement or refund straight away — no need to return the damaged item.

Multiple items

Items may arrive in separate parcels on different days. Each parcel is tracked, and the rest of your order is on its way.

Questions?